Return & Refund Policy

Last Updated: June 27, 2026

At Kpnira, we want you to be happy with your order. If something isn't right, this policy explains how returns and refunds work.

1. Return eligibility

You may return items within 30 days of the delivery date. To be eligible, items must be:

• Unworn and unwashed
• In their original condition
• Returned with all original tags attached

We may ask for proof of purchase, such as your order number. All returns must be requested by email and approved by our support team before you ship anything back.

2. Non-returnable items

The following items cannot be returned:

• Items marked as final sale at the time of purchase
• Underwear, swimwear and pierced earrings, for hygiene reasons

3. Damaged, defective, incorrect or lost items

If your item arrives damaged or defective, you receive the wrong item, or your package is lost, please contact us within 30 days of the delivery date (or of the expected delivery date if the package never arrived). Include your order number, a short description of the problem and photos of the item or damage. We will send a replacement or issue a full refund, at no cost to you.

4. How to return an item

1. Email support@kpnira.com with your order number and the items you would like to return.
2. Our team will review your request and reply within 1–2 business days with approval and a free prepaid return label.
3. Pack the items securely, attach the prepaid label and drop the package off with the carrier.
4. When your return arrives, we inspect the items to confirm they meet the conditions above.
5. Once approved, we issue your refund to your original payment method.

Please do not send items back without contacting us first, as we cannot process returns that were not approved.

5. Exchanges

We do not offer direct exchanges. If you would like a different size or item, please return your original item for a refund and place a new order.

6. Refunds

Refunds are processed within 2–5 business days after we receive and inspect your return, and are issued to your original payment method. You will receive an email confirmation when your refund has been issued. Depending on your bank or card issuer, it may take a further 5–10 business days for the refund to appear on your statement.

Original shipping charges are refunded only when the return is the result of our error or where required by law. Return shipping is always free for you.

7. United States only

Returns and refunds apply only to orders delivered within the United States.

8. Contact information

If you have any questions about a return or refund, we're happy to help. Just send us an email.