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1. Returns & Refunds Policy

This Returns & Refunds Policy applies to all purchases, including both defective and non-defective products, provided the eligibility requirements described below are met.

Return Window: Return requests may be submitted within 30 days from the delivery date.

Eligible Product Condition: Returned items must be in new or slightly used condition.

Eligible Returns

You may request a return, exchange, or refund if one or more of the following conditions apply:

• The item arrives damaged or defective.
• An incorrect item was received.
• The product differs significantly from the description on our website.
• The item does not reasonably meet customer expectations based on the order details.
• The customer wishes to return a non-defective item within the approved return window and the item meets the required return condition.

These conditions allow returns for both defective and non-defective products within the applicable return period.

Ineligible Returns

• Return requests submitted after the 30-day return period.
• Items that are excessively worn, heavily damaged after delivery, or altered beyond normal inspection.
• Products missing essential components required for resale.
• Items damaged due to misuse, negligence, or improper care after delivery.

Condition of Returned Items: All approved returns must be returned in new or slightly used condition. Items should be clean and include any original packaging, tags, or accessories whenever reasonably available.

2. Return Method & Fees

All returns are handled by mail.

A free return label will be provided for approved returns.

There are no restocking fees.

Return shipping is provided at no cost for approved returns.

Return instructions and the return label will be sent after the return request has been approved.

3. How to Request a Return or Exchange

To initiate a return or exchange, please contact [email protected] and include:

• Your order number
• The item(s) you wish to return or exchange
• The reason for your request

Our support team will review your request within approximately 3–7 business days and provide further instructions.

Unauthorized returns may be refused.

4. Exchanges

We accept exchanges for both defective and non-defective products within 30 days of delivery, subject to product availability and eligibility requirements.

Exchange options will be confirmed by our support team before processing.

5. Refund Processing Time

Once your returned item has been received, inspected, and approved, refunds will be issued to the original payment method within 10 business days.

The exact posting time may vary depending on your financial institution or payment provider.

6. Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact [email protected] within 7 days of delivery.

Depending on the circumstances, we may provide a replacement, exchange, store credit, or full refund.

7. Lost or Stolen Packages Marked as Delivered

If a package is marked as delivered but cannot be located, please first check with household members, neighbors, and the shipping carrier.

Once delivery has been confirmed by the carrier, Kpnira cannot guarantee reimbursement for packages reported as lost or stolen after confirmed delivery.

8. Third-Party Purchases

This policy applies only to purchases made directly through kpnira.com.

Orders placed through third-party marketplaces, retailers, or platforms are subject to the policies of those providers.

9. Policy Updates

Kpnira reserves the right to modify this policy at any time.

Any updates will be published on this page together with the revised effective date.

Contact Us

If you have any questions regarding returns, exchanges, or refunds, please contact:

Kpnira
Email: [email protected]
Business Address: 269 W ADELAIDE DRSAINT JOHNS, FL 32259 UNITED STATES