Shipping Policy

Last Updated: April 29, 2026

This Shipping Policy explains how Kpnira, operated by KPN IRA LLC, processes, ships, and delivers customer orders. It also provides information about shipping charges, estimated delivery times, order tracking, delivery issues, return processing, and refund processing.

By placing an order through our website, you acknowledge that you have reviewed and agreed to this Shipping Policy, together with our Terms of Service, Return & Refund Policy, Payment Information, and Privacy Policy.

1. Shipping Overview

Kpnira currently accepts and ships orders exclusively within the United States.

• Order handling and processing time: 3 business days.
• Estimated transit time after shipment: approximately 2–8 business days.
• Total estimated delivery time: 5–11 business days from the date the order is successfully placed.
• Shipping cost for orders of $75.00 or more: Free standard shipping.
• Shipping cost for orders under $75.00: $5.99 flat-rate standard shipping.
• Shipping destination: Eligible addresses within the United States only.

Business days are Monday through Friday, excluding U.S. federal holidays. Saturdays, Sundays, and U.S. federal holidays are not counted as processing or transit business days.

2. Shipping Charges

We use the following standard shipping rates:

Order Subtotal	Standard Shipping Cost
$75.00 or more	Free
Less than $75.00	$5.99

The free-shipping threshold is calculated using the merchandise subtotal after discounts and promotional codes have been applied and before applicable taxes, unless otherwise stated during a specific promotion.

For example, if the merchandise subtotal is reduced below $75.00 after a discount is applied, the $5.99 standard shipping charge may apply.

The applicable shipping cost will be displayed during checkout before you submit payment. Customers will have an opportunity to review the product subtotal, discounts, shipping charges, taxes, and final order total before completing the purchase.

We do not charge customers undisclosed mandatory shipping fees after an order has been submitted.

3. Shipping Destinations

We currently sell and deliver products only to eligible addresses within the United States.

We do not currently offer standard shipping to:

• International destinations outside the United States.
• Addresses that cannot be validated by our checkout or shipping systems.
• Restricted or undeliverable locations.
• Freight-forwarding or package-forwarding services, unless expressly accepted during checkout.

Availability for Alaska, Hawaii, U.S. territories, military addresses, P.O. boxes, and remote locations may depend on the product, carrier, and shipping option displayed during checkout.

If our checkout system accepts an address and provides an available shipping option, we will generally attempt to fulfill the order according to the information displayed at checkout.

We reserve the right to decline or cancel an order submitted with an unsupported, invalid, incomplete, or undeliverable address. If payment has already been collected for a canceled order, an applicable refund will be issued to the original payment method.

4. Order Processing Time

Our standard handling and processing time is 3 business days.

Processing time begins after:

• The order has been successfully submitted.
• Payment authorization has been completed.
• The shipping address has passed any required verification.
• Any necessary fraud or security review has been completed.

Order processing may include:

• Payment verification.
• Address verification.
• Product allocation or preparation.
• Production or customization, where applicable.
• Quality review.
• Packing and label preparation.
• Transfer of the package to the shipping carrier.

Orders submitted on weekends or U.S. federal holidays will generally begin processing on the next business day.

The 3-business-day processing period is separate from carrier transit time. A shipping label or tracking number may be created near the end of the processing period, but tracking activity may not appear until the carrier receives and scans the package.

5. Estimated Delivery Time

Our total estimated delivery time is 5–11 business days from the date the order is successfully placed.

This estimate generally consists of:

• Handling and processing: 3 business days.
• Estimated carrier transit: approximately 2–8 business days.

The estimated delivery timeframe does not include Saturdays, Sundays, or U.S. federal holidays.

Example:

• An order successfully placed on a Monday would generally be processed during the next 3 business days.
• After shipment, the carrier may require approximately 2–8 additional business days for delivery.
• The total estimated delivery period would remain approximately 5–11 business days, subject to the conditions described in this policy.

Delivery timeframes are estimates and not guaranteed delivery dates unless a specific service is expressly described as guaranteed during checkout.

6. Circumstances That May Affect Delivery

Delivery may take longer than the estimated timeframe because of circumstances such as:

• Incorrect or incomplete shipping information.
• Payment verification or fraud review.
• High seasonal order volume.
• Product availability or production delays.
• Severe weather or natural disasters.
• Carrier delays or transportation disruptions.
• U.S. federal holidays.
• Remote or difficult-to-access delivery locations.
• Public emergencies, labor disruptions, or government restrictions.
• Other events outside our reasonable control.

If we become aware of a material delay that prevents us from shipping within the promised timeframe, we will contact the customer at the email address provided with the order and provide available options in accordance with applicable law.

Available options may include consenting to a revised shipping estimate or canceling the affected unshipped order for a refund.

7. Shipping Confirmation and Tracking

When tracking is available, a shipping confirmation email will be sent to the email address provided during checkout.

The shipping confirmation may contain:

• The order number.
• The shipping carrier.
• The tracking number or tracking link.
• The date the shipping label was created.
• Available estimated delivery information.

Tracking information may take up to several business days to display the first carrier scan, particularly when a label is created before the package is physically collected by the carrier.

A “label created” status does not necessarily mean the package is already moving through the carrier’s network.

If tracking has not updated after a reasonable period, contact us at [email protected] and include your order number.

8. Multiple Packages

Products within the same order may occasionally be prepared or shipped from different fulfillment locations.

As a result:

• An order may arrive in more than one package.
• Packages may have different tracking numbers.
• Packages may arrive on different dates.
• One item may arrive before the remaining items in the order.

You will not be charged an additional standard shipping fee solely because we divide an accepted order into multiple shipments.

Before reporting an incomplete delivery, review all available tracking numbers and shipping confirmation messages associated with the order.

9. Customer Responsibility for Shipping Information

Customers are responsible for providing a complete, accurate, and deliverable shipping address during checkout.

Please verify the following before submitting an order:

• Recipient’s full name.
• Street address.
• Apartment, suite, building, or unit number.
• City.
• State.
• ZIP code.
• Email address.

Kpnira is not responsible for delays or failed deliveries caused by incorrect or incomplete information submitted by the customer, except where the error resulted from our own processing.

10. Address Changes

If you discover an error in your shipping address, contact us immediately by email at [email protected].

Your email should include:

• Your full name.
• Your order number.
• The email address used during checkout.
• The incorrect address.
• The complete corrected address.

Submitting an address-change request does not guarantee that the address can be updated. Orders may enter processing or shipment shortly after being submitted.

Once an order has shipped, we may be unable to modify the destination address. Customers may need to contact the carrier directly if the carrier offers a delivery-management or address-correction service.

Additional carrier or reshipping charges caused by a customer-provided address error may be the customer’s responsibility, to the extent permitted by law.

11. Order Cancellation Before Shipment

To request cancellation of an order that has not yet shipped, contact us as soon as possible at [email protected].

Cancellation requests are not guaranteed. An order may no longer be cancelable after it enters processing, production, packing, or fulfillment.

If we successfully cancel an order before shipment, we will initiate a refund to the original payment method.

If cancellation is no longer possible, the customer may request a return after delivery, subject to our Return & Refund Policy.

12. Delayed Orders

An order is considered delayed when it has not arrived by the end of the estimated delivery period and available tracking does not provide a clear delivery update.

If your order has not arrived within 11 business days after the order date, please:

• Review the order confirmation and shipping address.
• Check the tracking information.
• Check for carrier delivery notices.
• Check with household members, neighbors, reception personnel, or building management.
• Contact us at [email protected] if the order remains unresolved.

Your message should include your order number, full name, email address used during checkout, and a description of the issue.

We may need to contact the carrier or fulfillment provider to investigate. Carrier investigations may require additional time and may be subject to the carrier’s procedures.

13. Lost Packages

If tracking indicates that a package has stopped moving for an unusual period or the carrier confirms that it may be lost, contact us at [email protected].

We may request:

• Your order number.
• Confirmation of the shipping address.
• Relevant tracking information.
• A written statement regarding non-receipt.
• Other information reasonably needed for a carrier investigation.

Depending on the investigation results and applicable policy, an appropriate resolution may include replacement, reshipment, refund, or another remedy required by law.

We may be unable to approve a lost-package claim when tracking and carrier records establish successful delivery to the correct address, unless additional evidence supports the claim.

14. Packages Marked as Delivered but Not Received

If tracking shows that your package was delivered but you cannot locate it, please complete the following steps:

• Confirm that the shipping address on the order is correct.
• Check the mailbox, porch, side entrance, garage, parcel locker, and other safe locations.
• Ask household members, neighbors, reception personnel, or building management whether they accepted the package.
• Review any photograph or delivery note provided by the carrier.
• Allow a reasonable period in case the package was scanned before physical delivery.
• Contact the carrier directly when appropriate.

If the package remains missing, email us at [email protected] with your order number and confirmation that you completed the steps above.

We may open a carrier investigation. The investigation outcome and available remedy will depend on the delivery records, shipping address, carrier findings, and applicable law.

15. Damaged Packages or Products

If your package or product arrives materially damaged, contact us as soon as possible after delivery.

Please provide:

• Your order number.
• A clear description of the damage.
• A photograph of the entire product.
• Close-up photographs of the damaged area.
• Photographs of the external and internal packaging.
• A photograph of the shipping label.

Keep the damaged product, original packaging, inserts, and shipping label while the request is being reviewed.

Do not discard, wash, alter, repair, or return the product unless our support team provides written instructions.

Approved claims may be resolved through a replacement, refund, or another appropriate remedy under our Return & Refund Policy.

16. Incorrect or Incomplete Orders

If you receive the wrong product, wrong size, wrong color, or an incomplete order, contact us promptly at [email protected].

Include:

• Your order number.
• A description of what you ordered.
• A description of what you received.
• Photographs of the product.
• Photographs of the product label or size tag.
• A photograph of the packing slip, if included.
• A photograph of the shipping label.

Do not return an incorrect product until you receive written return instructions.

17. Returned-to-Sender Packages

A package may be returned to the sender because of:

• An incorrect or incomplete address.
• A refused delivery.
• Failed delivery attempts.
• An unclaimed package.
• An inaccessible location.
• A carrier restriction.

If an order is returned to the sender, contact us to discuss available options.

If the return resulted from an error by Kpnira or the carrier, we will review the order for an appropriate resolution.

If the return resulted from incorrect information supplied by the customer, refusal of a valid delivery, or failure to collect the package, the customer may be responsible for reasonable reshipping costs. Original shipping charges may be non-refundable to the extent permitted by law.

Any refund will be issued only after the returned package is received and reviewed, unless applicable law requires otherwise.

18. Delivery Refusal

Refusing delivery does not automatically qualify an order for a full refund.

A refused package may be treated as an unauthorized return and may be subject to:

• Carrier return charges.
• Original shipping charges.
• Product-condition review.
• Other conditions in our Return & Refund Policy.

Customers should contact us before refusing a delivery whenever possible.

19. Shipping Protection and Signature Requirements

Depending on the order value, product type, shipping destination, or fraud risk, a carrier may require a signature or other delivery verification.

When a signature is required, the customer is responsible for ensuring that an authorized person is available to receive the package.

Failure to complete a required delivery may result in additional delivery attempts, pickup instructions, delay, or return to sender.

20. Return Request Processing Time

Returns are governed by our separate Return & Refund Policy. The following processing times provide a general summary:

• Return request acknowledgment: within 2 business days after we receive the customer’s email.
• Initial return eligibility review: generally within 3 business days after all required information and photographs have been received.
• Return shipping period: the customer must ship an approved return within the timeframe stated in the return authorization instructions.
• Returned product inspection: generally within 3 business days after the returned package is delivered to the authorized return location.

A return request is not approved until the customer receives written authorization and return instructions from our support team.

Missing information, incomplete photographs, unreadable tracking information, or failure to follow return instructions may delay the review.

Do not send returns to 269 W Adelaide Dr, Fruit Cove, FL 32259, US unless our customer support team specifically identifies that address in written return instructions.

21. Return Shipping Time

The amount of time required for a returned product to reach the authorized return location depends on the carrier and service selected for the return.

Carrier transit time for a return is separate from our internal return processing time.

Customers should retain:

• The return shipping receipt.
• The return tracking number.
• Photographs of the product before shipment.
• Photographs of the sealed return package.

We are not responsible for an unauthorized or customer-arranged return that is lost in transit without tracking, except where applicable law provides otherwise.

22. Refund Processing Time

When a refund is approved, the following processing periods generally apply:

• Our internal refund processing time: up to 5 business days after refund approval or completion of the required return inspection.
• Payment-provider posting time: generally an additional 5–10 business days after we issue the refund.

Refunds are normally issued to the original payment method used for the order.

The exact date on which the refund appears in the customer’s account is controlled by the payment provider or financial institution and may vary.

A refund confirmation from Kpnira means that we have submitted the refund. It does not mean the payment provider has completed posting the funds to the customer’s account.

If an approved refund has not appeared after 10 business days from the date of our refund confirmation, contact your payment provider first and then email us at [email protected] if additional transaction information is needed.

23. Shipping Charges and Refunds

Shipping charges are refunded only when required under our Return & Refund Policy or applicable law.

Original shipping charges may be refundable when:

• We shipped an incorrect item.
• The product arrived materially damaged or defective.
• The order was canceled before shipment.
• We failed to ship the order and a refund is required.
• Another refund obligation applies under law.

Original shipping charges are generally not refundable for eligible buyer’s-remorse returns, including returns based solely on size preference, color preference, change of mind, or accidental purchase, unless our Return & Refund Policy states otherwise.

If an order originally qualified for free shipping, the refund treatment will follow the conditions disclosed in our Return & Refund Policy.

24. Orders Delayed Beyond the Promised Shipping Time

We make reasonable efforts to process and ship orders within the timeframes communicated on our website.

If we cannot ship an order within the promised timeframe, we may send an email explaining:

• The reason for the delay, when known.
• The revised expected shipping timeframe.
• The customer’s option to consent to the delay.
• The customer’s option to cancel the affected unshipped order and receive an applicable refund.

If cancellation and refund are required because we cannot fulfill the order within the applicable timeframe, the refund will be issued according to applicable law and our payment processing procedures.

25. Promotions and Free Shipping

From time to time, Kpnira may offer promotional shipping rates or temporary free-shipping offers.

Promotional shipping offers may be subject to:

• A minimum order subtotal.
• A specified promotional period.
• Eligible products or collections.
• Eligible shipping destinations.
• A promotional code.
• Other conditions disclosed with the offer.

If a temporary promotion conflicts with the standard rates in this policy, the terms displayed with the promotion will apply to eligible orders during the advertised promotional period.

26. No Local Pickup or In-Person Returns

Kpnira operates as a direct-to-consumer online business and does not currently provide public retail pickup, local collection, or in-person return services.

The business address shown on our website is not a customer service counter, retail location, or automatically authorized return location.

Do not visit the listed address or send an order there without prior written authorization.

27. Customer Support for Shipping Issues

Customer support is provided exclusively through email and the contact form on our Contact Us page.

For shipping-related assistance, contact:

[email protected]

Our customer support hours are:

Monday - Friday: 9:00 AM - 6:00 PM ET

When contacting us about an order, include:

• Your full name.
• Your order number.
• The email address used during checkout.
• Your shipping ZIP code.
• The tracking number, if available.
• A clear description of the issue.
• Relevant photographs or carrier notices.

We do not currently provide customer support by telephone, live chat, social media message, or in-person visit.

28. Business Information

Store Name: Kpnira
Business Name: KPN IRA LLC
Business Address: 269 W Adelaide Dr, Fruit Cove, FL 32259, US
Customer Support Email: [email protected]
Business Phone:
Support Hours: Monday - Friday: 9:00 AM - 6:00 PM ET

The business phone number and address are displayed for business identification and transparency purposes. They are not customer support or return channels.

29. Policy Updates

We may update this Shipping Policy to reflect changes in shipping costs, carriers, service areas, processing procedures, delivery estimates, legal requirements, or business operations.

Updates will be published on this page with a revised “Last Updated” date. Changes will generally apply to orders placed after the updated policy becomes effective.

The shipping cost, delivery information, and other terms shown during checkout at the time an order is submitted will apply to that order, subject to applicable law.

30. Important Summary

• We currently ship only within the United States.
• Orders of $75.00 or more qualify for free standard shipping.
• Orders under $75.00 are charged $5.99 for standard shipping.
• Standard order handling and processing time is 3 business days.
• Estimated carrier transit time is approximately 2–8 business days.
• Total estimated delivery time is 5–11 business days.
• Return requests are generally acknowledged within 2 business days.
• Complete return requests are generally reviewed within 3 business days.
• Returned products are generally inspected within 3 business days after delivery to the authorized return location.
• Approved refunds are internally processed within up to 5 business days.
• Payment providers may require an additional 5–10 business days to post a refund.
• Returns must not be sent without written authorization.
• Customer support is available exclusively through email and our online contact form.

By placing an order with Kpnira, you acknowledge that you have reviewed and accepted this Shipping Policy.

Return & Refund Policy

Last Updated: April 29, 2026

This Return & Refund Policy explains the conditions, procedures, costs, and processing times that apply when requesting a return, replacement, cancellation, or refund from Kpnira.

Kpnira is operated by KPN IRA LLC and currently serves customers located in the United States only.

By placing an order through our website, you acknowledge that you have reviewed and agreed to this Return & Refund Policy, together with our Terms of Service, Shipping Policy, Payment Information, and Privacy Policy.

1. Policy Summary

• Return request period: Within 30 calendar days after the order is marked delivered.
• Return request acknowledgment: Within 2 business days.
• Initial eligibility review: Within 3 business days after all required information is received.
• Time to ship an approved return: Within 7 calendar days after return authorization is issued.
• Returned product inspection: Within 3 business days after delivery to the authorized return location.
• Internal refund processing: Within 5 business days after refund approval.
• Payment-provider posting time: Usually an additional 5–10 business days.
• Restocking fee: None.
• Refund method: Original payment method.
• Buyer’s-remorse return shipping: Paid by the customer.
• Damaged, defective, incorrect, or incomplete order return shipping: Paid or arranged by Kpnira when the claim is approved.
• Customer support: Available exclusively by email and through our online contact form.

2. Standard 30-Day Return Period

Eligible products may be returned within 30 calendar days after the carrier marks the order as delivered.

The customer must contact us before the end of the 30-day period. Sending a product without first requesting authorization does not qualify as a timely or approved return.

For orders delivered in multiple packages, the return period for each product begins on the date that particular product is marked delivered.

If carrier tracking does not show a delivery date, we may use other available delivery records or reasonable evidence to determine when the return period began.

3. Eligible Return Conditions

To qualify for a standard buyer’s-remorse return, the product must be:

• Unworn, except for a brief indoor fitting.
• Unwashed.
• Unused.
• Unaltered.
• Free from stains, odors, hair, lint, deodorant, makeup, smoke, pet hair, or other signs of use.
• In resalable condition.
• Returned with original tags, labels, packaging, accessories, and inserts when supplied.
• Protected and packaged appropriately for return transportation.
• Accompanied by valid proof of purchase from Kpnira.

A brief indoor fitting is permitted for apparel. Products worn for training, exercise, outdoor activity, competition, work, or extended daily use are considered used and are not eligible for a standard return.

4. Acceptable Reasons for Return

Subject to the conditions in this policy, return requests may be submitted for reasons including:

• The customer changed their mind.
• The customer ordered the wrong size or color.
• The fit or style did not meet the customer’s preference.
• The product arrived damaged.
• The product contains a manufacturing or printing defect.
• The customer received the wrong product, size, color, or design.
• The order arrived incomplete.
• The product materially differs from the applicable product description.

Return eligibility and responsibility for return shipping depend on the reason for the request.

5. Buyer’s-Remorse Returns

A buyer’s-remorse return includes a return requested because the customer:

• Changed their mind.
• Ordered the wrong size, color, style, or quantity.
• No longer wants the product.
• Does not prefer the fit, appearance, or feel.
• Accidentally placed the order and did not cancel it before processing.

Eligible buyer’s-remorse returns are accepted within the 30-day return period when the product meets all return-condition requirements.

For an approved buyer’s-remorse return:

• The customer is responsible for return shipping costs.
• The original shipping charge is not refundable.
• No restocking fee is charged.
• The refund is based on the amount paid for the approved returned product.
• Discounts applied to the original order remain reflected in the refund calculation.

6. Damaged, Defective, Incorrect, or Incomplete Orders

If a product arrives damaged, defective, incorrect, or incomplete, contact us as soon as possible and no later than 30 calendar days after delivery.

Your request must include:

• Your full name.
• Your order number.
• The email address used during checkout.
• The product name, size, color, and quantity involved.
• A clear description of the issue.
• A photograph showing the entire product.
• Close-up photographs clearly showing the damage, defect, or incorrect detail.
• A photograph of the product label or size tag, when relevant.
• Photographs of the shipping packaging and label, when relevant.

Please retain the product, packaging, shipping label, and all included materials while the claim is being reviewed.

Do not wash, wear, alter, repair, discard, or return the product unless our support team provides written instructions.

If the claim is approved, Kpnira may offer an appropriate resolution, including:

• A replacement of the same product.
• A replacement of an available equivalent product with the customer’s consent.
• A refund to the original payment method.
• A refund for the affected portion of an incomplete order.
• Another remedy required by applicable law.

For approved claims caused by our error, a production defect, or shipping damage, Kpnira will provide a prepaid return label, reimburse reasonable authorized return costs, or confirm that no return is required.

7. What Qualifies as a Product Defect

A product defect may include:

• Torn, cracked, or damaged material present at delivery.
• Open or defective seams.
• A materially misaligned, incomplete, or damaged print.
• A product that materially differs from the item ordered.
• A missing product or component.
• Another manufacturing issue that prevents normal intended use.

The following are generally not considered defects:

• Minor differences caused by screen color settings or lighting.
• Reasonable manufacturing or measurement tolerances.
• Minor print-placement or color variations that do not materially affect the design.
• Normal fabric texture or material characteristics.
• Damage caused after delivery by washing, drying, ironing, misuse, accident, alteration, improper storage, or failure to follow care instructions.
• Normal wear and tear.
• Preference-based concerns involving fit, feel, or appearance.

8. Non-Returnable Products

The following products are not eligible for a buyer’s-remorse return unless they arrived damaged, defective, incorrect, or are otherwise covered by applicable law:

• Products returned more than 30 calendar days after delivery.
• Products that have been worn beyond a brief indoor fitting.
• Washed, used, altered, repaired, or damaged products.
• Products showing stains, odors, deodorant, makeup, smoke, hair, pet hair, or other signs of use.
• Products missing required tags, labels, accessories, or supplied components.
• Gift cards or digital products.
• Personalized or customized products made using customer-provided names, images, text, measurements, or specifications.
• Products clearly identified as “Final Sale” or non-returnable before purchase.
• Products that cannot be safely resold for health or hygiene reasons after opening, where clearly disclosed on the product page.
• Products purchased from another retailer, marketplace, or unauthorized seller.

A discounted or sale-priced product is not automatically final sale. A product will be treated as final sale only when that condition is clearly disclosed on the applicable product page or during checkout before purchase.

9. Made-to-Order and Printed Products

Some products may be prepared, printed, or produced after an order is submitted.

A standard product being produced or printed after purchase does not automatically make it ineligible for return. Standard products may still qualify under this policy when they meet the applicable eligibility and condition requirements.

Products personalized with customer-provided names, text, photographs, artwork, measurements, or other individual specifications are not eligible for buyer’s-remorse returns unless they arrive damaged, defective, or incorrect.

10. Final-Sale Products

A final-sale restriction applies only when the product is clearly labeled “Final Sale,” “Non-Returnable,” or with an equivalent notice before the customer completes the purchase.

Final-sale products are not eligible for returns based on change of mind, size preference, color preference, or other buyer’s-remorse reasons.

A final-sale designation does not eliminate remedies that may apply when the product arrives damaged, defective, materially misdescribed, or incorrect.

11. How to Request a Return

Customer support and return requests are handled exclusively through email or the contact form available on our Contact Us page.

To request a return, email:

[email protected]

Include the following information:

• Your full name.
• Your order number.
• The email address used during checkout.
• The product you want to return.
• The size, color, and quantity involved.
• The reason for the return.
• Whether the package has been opened.
• Whether the product has been worn, washed, used, or altered.
• Photographs of the product and packaging when requested or when reporting a problem.
• The resolution you are requesting.

Requests containing incomplete information may require follow-up and may take longer to review.

12. Customer Support Response Time

Our customer support hours are:

Monday - Friday: 9:00 AM - 6:00 PM ET

We aim to acknowledge a return or refund request within 2 business days after receiving it.

After all required information and photographs are received, we generally complete the initial eligibility review within 3 business days.

Business days are Monday through Friday, excluding U.S. federal holidays.

Requests received outside support hours, on weekends, or during U.S. federal holidays will generally be reviewed beginning on the next business day.

Complex claims, carrier investigations, suspected fraud, incomplete information, or high support volume may require additional time. If more time is needed, we will communicate through the email address associated with the request.

13. Return Authorization

Do not return a product before receiving written authorization from our customer support team.

If a return is approved, we will provide instructions that may include:

• A return authorization or reference number.
• The authorized return address.
• The products and quantities approved for return.
• The return shipping responsibility.
• Packaging requirements.
• The deadline for shipping the return.
• Any prepaid label or other shipping instructions, when applicable.

Return authorization does not guarantee a refund if the returned product fails inspection or does not match the information supplied in the request.

14. Authorized Return Address

The authorized return location may be different from our publicly listed business address.

Do not send returns to 269 W Adelaide Dr, Fruit Cove, FL 32259, US unless that address is specifically provided in your written return authorization.

The business address displayed on our website is provided for business identification and transparency purposes. It is not automatically a retail location, customer service center, or return warehouse.

Products sent to an unauthorized address may be refused, delayed, lost, or returned to the sender. Kpnira is not responsible for unauthorized returns except where required by applicable law.

15. Deadline for Shipping an Approved Return

After return authorization is issued, the customer must ship the approved product within 7 calendar days, unless the written return instructions specify a different deadline.

If the return is not shipped by the stated deadline, the authorization may expire. The customer may need to submit a new request, and the product must still fall within the original return eligibility period.

A return is considered shipped when the carrier first accepts and scans the package.

16. Return Packaging Requirements

Customers must package returned products carefully to prevent loss or damage during transportation.

The return package should include:

• The approved product and quantity.
• Original tags, packaging, accessories, and inserts when supplied.
• The return authorization or order number, when requested.
• Any documentation identified in the return instructions.

Do not place shipping labels directly on product packaging that is intended to remain part of the product unless instructed otherwise.

The customer may be responsible for damage caused by inadequate return packaging.

17. Return Shipping Costs

Buyer’s-Remorse Returns

For an approved return based on change of mind, wrong size selection, wrong color selection, fit preference, accidental purchase, or another reason not caused by Kpnira, the customer is responsible for return shipping costs.

We do not provide a prepaid return label for buyer’s-remorse returns unless we expressly agree otherwise in writing.

Store Error, Damage, or Defect

If the return is approved because the product arrived damaged, defective, incorrect, or incomplete, Kpnira will provide a prepaid return label, reimburse reasonable authorized return shipping costs, or confirm that the product does not need to be returned.

Customers must not purchase expedited or unusually expensive return shipping and expect reimbursement unless our support team has approved the service in writing.

18. Return Tracking

Customers arranging their own return shipping should use a trackable service.

Keep the following until the return and refund are completed:

• The shipping receipt.
• The tracking number.
• Photographs of the product before packing.
• Photographs of the sealed return package.
• A copy of the return authorization.

Kpnira is not responsible for an unauthorized or customer-arranged return that is lost before delivery to the authorized return location, except where applicable law provides otherwise.

19. Returned Product Inspection

After the return package is delivered to the authorized return location, we generally inspect it within 3 business days.

The inspection may verify:

• The returned product matches the approved return.
• The correct quantity was returned.
• The product meets the condition requirements.
• Tags, labels, accessories, and components are included where required.
• The product has not been worn, washed, altered, or damaged after delivery.
• The reported damage, defect, or incorrect detail is present.

We will email the customer after the inspection is completed and confirm whether the return is approved, partially approved, denied, or requires additional information.

20. Returns That Fail Inspection

A returned product may be denied or receive a reduced refund where permitted by law if:

• The wrong product was returned.
• The returned quantity differs from the approved quantity.
• The product has been worn, washed, used, altered, or damaged.
• The product contains stains, odors, hair, makeup, smoke, pet hair, or other signs of use.
• Required tags, components, or accessories are missing.
• The product was sent after the authorization expired.
• The product is non-returnable under this policy.
• The claim materially differs from the condition of the returned product.

If a return is denied, we will explain the reason by email. When practical, we may provide the customer with an opportunity to pay for return shipment of the denied product.

We do not charge a restocking fee for eligible approved returns.

21. Refund Approval

A refund may be approved after:

• An eligible cancellation is completed before shipment.
• An authorized return is received and passes inspection.
• A damaged, defective, incorrect, or missing product claim is approved.
• A package is confirmed lost and refund is the selected remedy.
• We cannot fulfill or ship an order and cancellation is required.
• Another refund obligation applies under law.

We will send a refund approval or refund confirmation to the email address associated with the order.

22. Refund Processing Time

After a refund is approved, Kpnira will generally initiate the refund within 5 business days.

After we initiate the refund, the payment provider or financial institution may require an additional 5–10 business days to post the funds to the customer’s account.

The complete estimated refund timeline is therefore:

• Return inspection: up to 3 business days after the returned product is delivered.
• Internal refund initiation: up to 5 business days after approval.
• Payment-provider posting: usually an additional 5–10 business days.

A refund confirmation from Kpnira means that we submitted the refund. The exact date on which the credit appears is controlled by the payment provider or financial institution.

If the refund has not appeared 10 business days after our refund confirmation, contact your payment provider first. You may then email us at [email protected] if transaction confirmation is required.

23. Refund Method

Approved refunds are normally returned to the original payment method used for the order.

We do not ordinarily issue cash, checks, or refunds to a different payment account.

If the original payment method is no longer available, contact the payment provider and our support team. Any alternative solution will depend on payment-provider capabilities, identity verification, and applicable law.

24. Refund Amount

For an approved standard return, the refund is generally calculated using the price actually paid for the returned product after discounts.

The refund may include:

• The approved returned product price.
• Applicable tax associated with the refunded product.
• Original shipping charges when refundable under this policy.
• Authorized return shipping costs when the return resulted from our error.

The refund may exclude:

• Original shipping charges for buyer’s-remorse returns.
• Customer-arranged return shipping for buyer’s-remorse returns.
• Unauthorized expedited return costs.
• Non-refundable products clearly disclosed before purchase.
• Products that fail return inspection.

No restocking fee is deducted from an eligible approved return.

25. Original Shipping Charges

Original shipping charges are generally not refundable when the customer returns a product because of change of mind, incorrect size selection, color preference, fit preference, or another buyer’s-remorse reason.

Original standard shipping charges will generally be refunded when:

• We shipped the wrong product.
• The product arrived materially damaged or defective.
• The complete order was canceled before shipment.
• We were unable to fulfill or ship the complete order.
• Applicable law requires a refund of shipping charges.

If only part of an order is returned, the original shipping charge may remain non-refundable unless the partial return resulted from our error.

26. Orders That Qualified for Free Shipping

If an order qualified for free standard shipping, no original shipping charge exists to refund.

We do not retroactively deduct the original standard shipping cost from an otherwise approved refund solely because the remaining order value falls below the free-shipping threshold.

The customer remains responsible for return shipping on buyer’s-remorse returns.

27. Discounts and Promotional Offers

Refunds are based on the amount actually paid after discounts and promotional codes.

When a discount applies across multiple products, the discount may be allocated proportionally among the products for refund purposes.

Promotional codes, discounts, and free gifts are not redeemable for cash.

If a promotional gift was conditional on a minimum purchase amount and the return causes the order to fall below that threshold, we may require the promotional item to be returned in unused condition or adjust the refund by its disclosed value, where permitted by law and disclosed with the promotion.

28. Exchanges

We do not currently offer direct product exchanges.

To obtain a different size, color, or product:

• Request a return for the original eligible product.
• Wait for return authorization.
• Place a new order for the desired product at the current price and availability.

A replacement provided for an approved damaged, defective, or incorrect product claim is not considered a buyer’s-remorse exchange.

Inventory and pricing for a replacement order are not guaranteed while the original return is being processed.

29. Replacement Products

If a replacement is approved because of damage, defect, or fulfillment error, we will generally attempt to provide the same product, size, color, and design.

If the original product is unavailable, we may offer:

• An equivalent available product with the customer’s consent.
• A refund to the original payment method.
• Another appropriate resolution.

We will not substitute a materially different product without the customer’s consent.

30. Duplicate or Excess Items

If you receive a duplicate or additional product that you did not order, contact us before using or returning it.

We will provide instructions based on the circumstances. Do not send the product to our business address without authorization.

31. Missing Packages and Non-Delivery

If an order does not arrive within the estimated delivery timeframe, review the tracking information and follow the procedures in our Shipping Policy.

If a carrier investigation confirms that the package was lost before delivery, we may offer a replacement or refund.

If we do not ship an order and cancellation is required, the refund will be issued to the original payment method rather than solely as store credit.

32. Packages Marked Delivered but Not Received

If tracking shows delivery but the package cannot be located, the customer should:

• Confirm the shipping address.
• Check all entrances, mail areas, lockers, and safe locations.
• Ask household members, neighbors, reception staff, or building management.
• Review any carrier photograph or delivery notice.
• Contact the carrier when appropriate.
• Contact us if the package remains missing.

We may conduct or request a carrier investigation. Refund or replacement eligibility will depend on the delivery records, shipping address, carrier findings, supporting information, and applicable law.

33. Returned-to-Sender Packages

If an order is returned to the sender because of an incorrect address, refused delivery, failed delivery attempts, an unclaimed package, or an inaccessible location, contact us for available options.

If the return resulted from customer-provided information or failure to accept delivery:

• The original shipping charge may be non-refundable.
• The customer may be responsible for reshipping costs.
• A refund may be issued after the package is received and inspected.

If the return resulted from our error or a confirmed carrier issue, we will provide an appropriate resolution without charging the customer for corrective standard shipping.

34. Order Cancellation Requests

To request cancellation, email [email protected] as soon as possible after placing the order.

Include your full name, order number, email address used during checkout, and cancellation request.

Cancellation requests are not guaranteed because orders may enter processing, production, packing, or shipment shortly after submission.

If cancellation is completed before shipment, we will initiate a full refund of the canceled order to the original payment method within 5 business days.

If cancellation is no longer possible, the customer may request a return after delivery under the conditions of this policy.

35. Order Changes

Changes to product size, color, quantity, design, or shipping address are not guaranteed after an order is submitted.

Contact us immediately if a correction is needed. If the order cannot be changed, the applicable return terms will apply after delivery.

Customers are responsible for reviewing product selections and delivery information before submitting an order.

36. Refused Deliveries

Refusing delivery does not automatically qualify an order for a full refund.

A refused package may be treated as a returned-to-sender or unauthorized return. Original shipping costs, carrier return costs, and other reasonable expenses may be non-refundable when the refusal was not caused by our error, subject to applicable law.

Contact us before refusing a package whenever possible.

37. Unauthorized Returns

An unauthorized return is a product sent without written approval or sent to an address not provided in our return instructions.

Unauthorized returns may be:

• Refused by the receiving facility.
• Returned to the sender.
• Delayed while ownership is identified.
• Ineligible for refund.

Always contact us and obtain written authorization before sending a product.

38. Return Fraud and Policy Abuse

We may deny a return, replacement, or refund when there is reasonable evidence of:

• A false damage or non-delivery claim.
• A product being used and then returned as new.
• A different product being substituted for the ordered product.
• Manipulated photographs or documents.
• Repeated abuse of return or promotional policies.
• An unauthorized or fraudulent payment transaction.

We may request additional information to review suspicious claims. We will not deny a legitimate claim solely because a customer has previously made a valid return.

39. Chargebacks and Payment Disputes

Before opening a payment dispute, we encourage customers to email us at [email protected] so we can review the issue.

This request does not limit any lawful rights available through a payment provider.

If a dispute is opened, we may provide the payment provider with relevant records, including:

• Order and payment details.
• Shipping and delivery records.
• Tracking information.
• Policy acceptance records.
• Customer support communications.
• Return and refund records.

40. Gifts

Refunds are generally issued to the original purchaser’s payment method.

A gift recipient may contact us regarding an eligible return, but we may need authorization or information from the purchaser before processing the request.

We do not ordinarily issue cash refunds to gift recipients.

41. Warranty and Normal Wear

This policy does not provide a lifetime warranty against normal wear and tear.

Damage caused by ordinary use, repeated washing, improper care, accidents, misuse, training activity, abrasion, alteration, or failure to follow product instructions is not considered an arrival defect.

Nothing in this policy excludes warranties or consumer remedies that cannot legally be waived.

42. Policy Exceptions Required by Law

This policy is intended to operate consistently with applicable United States federal, state, and local law.

If applicable law gives a customer a right or remedy that is more favorable than a provision of this policy, the legally required right or remedy will apply.

Nothing in this policy limits rights that cannot lawfully be waived.

43. Customer Support Channels

Kpnira provides customer support exclusively through email and the contact form on our Contact Us page.

Customer Support Email: [email protected]

Support Hours: Monday - Friday: 9:00 AM - 6:00 PM ET

We do not currently provide customer support by telephone, live chat, social media message, or in-person visit.

The phone number and business address 269 W Adelaide Dr, Fruit Cove, FL 32259, US may be displayed for business identification and transparency purposes. They are not customer support or automatically authorized return channels.

44. Business Information

Store Name: Kpnira
Business Name: KPN IRA LLC
Business Address: 269 W Adelaide Dr, Fruit Cove, FL 32259, US
Customer Support Email: [email protected]
Business Phone:
Support Hours: Monday - Friday: 9:00 AM - 6:00 PM ET

Please do not visit the listed address or send products, returns, documents, or correspondence without prior written authorization.

45. Policy Updates

We may update this Return & Refund Policy to reflect changes in products, fulfillment procedures, payment processing, customer support operations, legal requirements, or business practices.

Updates will be published on this page with a revised “Last Updated” date.

The policy in effect when the order was placed will generally apply to that order, unless a later change is legally required or provides more favorable rights to the customer.

46. Important Return and Refund Summary

• Eligible return requests must be submitted within 30 calendar days after delivery.
• Products must be unused, unwashed, unaltered, and in resalable condition.
• Return requests are generally acknowledged within 2 business days.
• Complete requests are generally reviewed within 3 business days.
• Approved returns must generally be shipped within 7 calendar days.
• Returned products are generally inspected within 3 business days after delivery.
• Approved refunds are initiated within 5 business days.
• Payment providers may need an additional 5–10 business days to post the refund.
• No restocking fee is charged.
• Customers pay return shipping for buyer’s-remorse returns.
• Kpnira covers authorized return shipping for approved damaged, defective, incorrect, or incomplete orders.
• Refunds are normally issued to the original payment method.
• Direct exchanges are not currently offered.
• Returns must not be sent without written authorization.
• Customer support is provided exclusively by email or through our contact form.

By purchasing from Kpnira, you acknowledge that you have reviewed and accepted this Return & Refund Policy.