Shipping Policy

Last Updated: April 29, 2026

This Shipping Policy explains how Kpnira, operated by KPN IRA LLC, processes, ships, and delivers customer orders. It also provides information about shipping charges, estimated delivery times, order tracking, delivery issues, return processing, and refund processing.

By placing an order through our website, you acknowledge that you have reviewed and agreed to this Shipping Policy, together with our Terms of Service, Return & Refund Policy, Payment Information, and Privacy Policy.

1. Shipping Overview

Kpnira currently accepts and ships orders exclusively within the United States.

Order handling and processing time: 3 business days.
Estimated transit time after shipment: approximately 2–8 business days.
Total estimated delivery time: 5–11 business days from the date the order is successfully placed.
Shipping cost for orders of $75.00 or more: Free standard shipping.
Shipping cost for orders under $75.00: $5.99 flat-rate standard shipping.
Shipping destination: Eligible addresses within the United States only.

Business days are Monday through Friday, excluding U.S. federal holidays. Saturdays, Sundays, and U.S. federal holidays are not counted as processing or transit business days.

2. Shipping Charges

We use the following standard shipping rates:

Order Subtotal	Standard Shipping Cost
$75.00 or more	Free
Less than $75.00	$5.99

The free-shipping threshold is calculated using the merchandise subtotal after discounts and promotional codes have been applied and before applicable taxes, unless otherwise stated during a specific promotion.

For example, if the merchandise subtotal is reduced below $75.00 after a discount is applied, the $5.99 standard shipping charge may apply.

The applicable shipping cost will be displayed during checkout before you submit payment. Customers will have an opportunity to review the product subtotal, discounts, shipping charges, taxes, and final order total before completing the purchase.

We do not charge customers undisclosed mandatory shipping fees after an order has been submitted.

3. Shipping Destinations

We currently sell and deliver products only to eligible addresses within the United States.

We do not currently offer standard shipping to:

International destinations outside the United States.
Addresses that cannot be validated by our checkout or shipping systems.
Restricted or undeliverable locations.
Freight-forwarding or package-forwarding services, unless expressly accepted during checkout.

Availability for Alaska, Hawaii, U.S. territories, military addresses, P.O. boxes, and remote locations may depend on the product, carrier, and shipping option displayed during checkout.

If our checkout system accepts an address and provides an available shipping option, we will generally attempt to fulfill the order according to the information displayed at checkout.

We reserve the right to decline or cancel an order submitted with an unsupported, invalid, incomplete, or undeliverable address. If payment has already been collected for a canceled order, an applicable refund will be issued to the original payment method.

4. Order Processing Time

Our standard handling and processing time is 3 business days.

Processing time begins after:

The order has been successfully submitted.
Payment authorization has been completed.
The shipping address has passed any required verification.
Any necessary fraud or security review has been completed.

Order processing may include:

Payment verification.
Address verification.
Product allocation or preparation.
Production or customization, where applicable.
Quality review.
Packing and label preparation.
Transfer of the package to the shipping carrier.

Orders submitted on weekends or U.S. federal holidays will generally begin processing on the next business day.

The 3-business-day processing period is separate from carrier transit time. A shipping label or tracking number may be created near the end of the processing period, but tracking activity may not appear until the carrier receives and scans the package.

5. Estimated Delivery Time

Our total estimated delivery time is 5–11 business days from the date the order is successfully placed.

This estimate generally consists of:

Handling and processing: 3 business days.
Estimated carrier transit: approximately 2–8 business days.

The estimated delivery timeframe does not include Saturdays, Sundays, or U.S. federal holidays.

Example:

An order successfully placed on a Monday would generally be processed during the next 3 business days.
After shipment, the carrier may require approximately 2–8 additional business days for delivery.
The total estimated delivery period would remain approximately 5–11 business days, subject to the conditions described in this policy.

Delivery timeframes are estimates and not guaranteed delivery dates unless a specific service is expressly described as guaranteed during checkout.

6. Circumstances That May Affect Delivery

Delivery may take longer than the estimated timeframe because of circumstances such as:

Incorrect or incomplete shipping information.
Payment verification or fraud review.
High seasonal order volume.
Product availability or production delays.
Severe weather or natural disasters.
Carrier delays or transportation disruptions.
U.S. federal holidays.
Remote or difficult-to-access delivery locations.
Public emergencies, labor disruptions, or government restrictions.
Other events outside our reasonable control.

If we become aware of a material delay that prevents us from shipping within the promised timeframe, we will contact the customer at the email address provided with the order and provide available options in accordance with applicable law.

Available options may include consenting to a revised shipping estimate or canceling the affected unshipped order for a refund.

7. Shipping Confirmation and Tracking

When tracking is available, a shipping confirmation email will be sent to the email address provided during checkout.

The shipping confirmation may contain:

The order number.
The shipping carrier.
The tracking number or tracking link.
The date the shipping label was created.
Available estimated delivery information.

Tracking information may take up to several business days to display the first carrier scan, particularly when a label is created before the package is physically collected by the carrier.

A “label created” status does not necessarily mean the package is already moving through the carrier’s network.

If tracking has not updated after a reasonable period, contact us at [email protected] and include your order number.

8. Multiple Packages

Products within the same order may occasionally be prepared or shipped from different fulfillment locations.

As a result:

An order may arrive in more than one package.
Packages may have different tracking numbers.
Packages may arrive on different dates.
One item may arrive before the remaining items in the order.

You will not be charged an additional standard shipping fee solely because we divide an accepted order into multiple shipments.

Before reporting an incomplete delivery, review all available tracking numbers and shipping confirmation messages associated with the order.

9. Customer Responsibility for Shipping Information

Customers are responsible for providing a complete, accurate, and deliverable shipping address during checkout.

Please verify the following before submitting an order:

Recipient’s full name.
Street address.
Apartment, suite, building, or unit number.
City.
State.
ZIP code.
Email address.

Kpnira is not responsible for delays or failed deliveries caused by incorrect or incomplete information submitted by the customer, except where the error resulted from our own processing.

10. Address Changes

If you discover an error in your shipping address, contact us immediately by email at [email protected].

Your email should include:

Your full name.
Your order number.
The email address used during checkout.
The incorrect address.
The complete corrected address.

Submitting an address-change request does not guarantee that the address can be updated. Orders may enter processing or shipment shortly after being submitted.

Once an order has shipped, we may be unable to modify the destination address. Customers may need to contact the carrier directly if the carrier offers a delivery-management or address-correction service.

Additional carrier or reshipping charges caused by a customer-provided address error may be the customer’s responsibility, to the extent permitted by law.

11. Order Cancellation Before Shipment

To request cancellation of an order that has not yet shipped, contact us as soon as possible at [email protected].

Cancellation requests are not guaranteed. An order may no longer be cancelable after it enters processing, production, packing, or fulfillment.

If we successfully cancel an order before shipment, we will initiate a refund to the original payment method.

If cancellation is no longer possible, the customer may request a return after delivery, subject to our Return & Refund Policy.

12. Delayed Orders

An order is considered delayed when it has not arrived by the end of the estimated delivery period and available tracking does not provide a clear delivery update.

If your order has not arrived within 11 business days after the order date, please:

Review the order confirmation and shipping address.
Check the tracking information.
Check for carrier delivery notices.
Check with household members, neighbors, reception personnel, or building management.
Contact us at [email protected] if the order remains unresolved.

Your message should include your order number, full name, email address used during checkout, and a description of the issue.

We may need to contact the carrier or fulfillment provider to investigate. Carrier investigations may require additional time and may be subject to the carrier’s procedures.

13. Lost Packages

If tracking indicates that a package has stopped moving for an unusual period or the carrier confirms that it may be lost, contact us at [email protected].

We may request:

Your order number.
Confirmation of the shipping address.
Relevant tracking information.
A written statement regarding non-receipt.
Other information reasonably needed for a carrier investigation.

Depending on the investigation results and applicable policy, an appropriate resolution may include replacement, reshipment, refund, or another remedy required by law.

We may be unable to approve a lost-package claim when tracking and carrier records establish successful delivery to the correct address, unless additional evidence supports the claim.

14. Packages Marked as Delivered but Not Received

If tracking shows that your package was delivered but you cannot locate it, please complete the following steps:

Confirm that the shipping address on the order is correct.
Check the mailbox, porch, side entrance, garage, parcel locker, and other safe locations.
Ask household members, neighbors, reception personnel, or building management whether they accepted the package.
Review any photograph or delivery note provided by the carrier.
Allow a reasonable period in case the package was scanned before physical delivery.
Contact the carrier directly when appropriate.

If the package remains missing, email us at [email protected] with your order number and confirmation that you completed the steps above.

We may open a carrier investigation. The investigation outcome and available remedy will depend on the delivery records, shipping address, carrier findings, and applicable law.

15. Damaged Packages or Products

If your package or product arrives materially damaged, contact us as soon as possible after delivery.

Please provide:

Your order number.
A clear description of the damage.
A photograph of the entire product.
Close-up photographs of the damaged area.
Photographs of the external and internal packaging.
A photograph of the shipping label.

Keep the damaged product, original packaging, inserts, and shipping label while the request is being reviewed.

Do not discard, wash, alter, repair, or return the product unless our support team provides written instructions.

Approved claims may be resolved through a replacement, refund, or another appropriate remedy under our Return & Refund Policy.

16. Incorrect or Incomplete Orders

If you receive the wrong product, wrong size, wrong color, or an incomplete order, contact us promptly at [email protected].

Include:

Your order number.
A description of what you ordered.
A description of what you received.
Photographs of the product.
Photographs of the product label or size tag.
A photograph of the packing slip, if included.
A photograph of the shipping label.

Do not return an incorrect product until you receive written return instructions.

17. Returned-to-Sender Packages

A package may be returned to the sender because of:

An incorrect or incomplete address.
A refused delivery.
Failed delivery attempts.
An unclaimed package.
An inaccessible location.
A carrier restriction.

If an order is returned to the sender, contact us to discuss available options.

If the return resulted from an error by Kpnira or the carrier, we will review the order for an appropriate resolution.

If the return resulted from incorrect information supplied by the customer, refusal of a valid delivery, or failure to collect the package, the customer may be responsible for reasonable reshipping costs. Original shipping charges may be non-refundable to the extent permitted by law.

Any refund will be issued only after the returned package is received and reviewed, unless applicable law requires otherwise.

18. Delivery Refusal

Refusing delivery does not automatically qualify an order for a full refund.

A refused package may be treated as an unauthorized return and may be subject to:

Carrier return charges.
Original shipping charges.
Product-condition review.
Other conditions in our Return & Refund Policy.

Customers should contact us before refusing a delivery whenever possible.

19. Shipping Protection and Signature Requirements

Depending on the order value, product type, shipping destination, or fraud risk, a carrier may require a signature or other delivery verification.

When a signature is required, the customer is responsible for ensuring that an authorized person is available to receive the package.

Failure to complete a required delivery may result in additional delivery attempts, pickup instructions, delay, or return to sender.

20. Return Request Processing Time

Returns are governed by our separate Return & Refund Policy. The following processing times provide a general summary:

Return request acknowledgment: within 2 business days after we receive the customer’s email.
Initial return eligibility review: generally within 3 business days after all required information and photographs have been received.
Return shipping period: the customer must ship an approved return within the timeframe stated in the return authorization instructions.
Returned product inspection: generally within 3 business days after the returned package is delivered to the authorized return location.

A return request is not approved until the customer receives written authorization and return instructions from our support team.

Missing information, incomplete photographs, unreadable tracking information, or failure to follow return instructions may delay the review.

Do not send returns to 269 W Adelaide Dr, Fruit Cove, FL 32259, US unless our customer support team specifically identifies that address in written return instructions.

21. Return Shipping Time

The amount of time required for a returned product to reach the authorized return location depends on the carrier and service selected for the return.

Carrier transit time for a return is separate from our internal return processing time.

Customers should retain:

The return shipping receipt.
The return tracking number.
Photographs of the product before shipment.
Photographs of the sealed return package.

We are not responsible for an unauthorized or customer-arranged return that is lost in transit without tracking, except where applicable law provides otherwise.

22. Refund Processing Time

When a refund is approved, the following processing periods generally apply:

Our internal refund processing time: up to 5 business days after refund approval or completion of the required return inspection.
Payment-provider posting time: generally an additional 5–10 business days after we issue the refund.

Refunds are normally issued to the original payment method used for the order.

The exact date on which the refund appears in the customer’s account is controlled by the payment provider or financial institution and may vary.

A refund confirmation from Kpnira means that we have submitted the refund. It does not mean the payment provider has completed posting the funds to the customer’s account.

If an approved refund has not appeared after 10 business days from the date of our refund confirmation, contact your payment provider first and then email us at [email protected] if additional transaction information is needed.

23. Shipping Charges and Refunds

Shipping charges are refunded only when required under our Return & Refund Policy or applicable law.

Original shipping charges may be refundable when:

We shipped an incorrect item.
The product arrived materially damaged or defective.
The order was canceled before shipment.
We failed to ship the order and a refund is required.
Another refund obligation applies under law.

Original shipping charges are generally not refundable for eligible buyer’s-remorse returns, including returns based solely on size preference, color preference, change of mind, or accidental purchase, unless our Return & Refund Policy states otherwise.

If an order originally qualified for free shipping, the refund treatment will follow the conditions disclosed in our Return & Refund Policy.

24. Orders Delayed Beyond the Promised Shipping Time

We make reasonable efforts to process and ship orders within the timeframes communicated on our website.

If we cannot ship an order within the promised timeframe, we may send an email explaining:

The reason for the delay, when known.
The revised expected shipping timeframe.
The customer’s option to consent to the delay.
The customer’s option to cancel the affected unshipped order and receive an applicable refund.

If cancellation and refund are required because we cannot fulfill the order within the applicable timeframe, the refund will be issued according to applicable law and our payment processing procedures.

25. Promotions and Free Shipping

From time to time, Kpnira may offer promotional shipping rates or temporary free-shipping offers.

Promotional shipping offers may be subject to:

A minimum order subtotal.
A specified promotional period.
Eligible products or collections.
Eligible shipping destinations.
A promotional code.
Other conditions disclosed with the offer.

If a temporary promotion conflicts with the standard rates in this policy, the terms displayed with the promotion will apply to eligible orders during the advertised promotional period.

26. No Local Pickup or In-Person Returns

Kpnira operates as a direct-to-consumer online business and does not currently provide public retail pickup, local collection, or in-person return services.

The business address shown on our website is not a customer service counter, retail location, or automatically authorized return location.

Do not visit the listed address or send an order there without prior written authorization.

27. Customer Support for Shipping Issues

Customer support is provided exclusively through email and the contact form on our Contact Us page.

For shipping-related assistance, contact:

[email protected]

Our customer support hours are:

Monday - Friday: 9:00 AM - 6:00 PM ET

When contacting us about an order, include:

Your full name.
Your order number.
The email address used during checkout.
Your shipping ZIP code.
The tracking number, if available.
A clear description of the issue.
Relevant photographs or carrier notices.

We do not currently provide customer support by telephone, live chat, social media message, or in-person visit.

28. Business Information

Store Name: Kpnira
Business Name: KPN IRA LLC
Business Address: 269 W Adelaide Dr, Fruit Cove, FL 32259, US
Customer Support Email: [email protected]
Business Phone:
Support Hours: Monday - Friday: 9:00 AM - 6:00 PM ET

The business phone number and address are displayed for business identification and transparency purposes. They are not customer support or return channels.

29. Policy Updates

We may update this Shipping Policy to reflect changes in shipping costs, carriers, service areas, processing procedures, delivery estimates, legal requirements, or business operations.

Updates will be published on this page with a revised “Last Updated” date. Changes will generally apply to orders placed after the updated policy becomes effective.

The shipping cost, delivery information, and other terms shown during checkout at the time an order is submitted will apply to that order, subject to applicable law.

30. Important Summary

We currently ship only within the United States.
Orders of $75.00 or more qualify for free standard shipping.
Orders under $75.00 are charged $5.99 for standard shipping.
Standard order handling and processing time is 3 business days.
Estimated carrier transit time is approximately 2–8 business days.
Total estimated delivery time is 5–11 business days.
Return requests are generally acknowledged within 2 business days.
Complete return requests are generally reviewed within 3 business days.
Returned products are generally inspected within 3 business days after delivery to the authorized return location.
Approved refunds are internally processed within up to 5 business days.
Payment providers may require an additional 5–10 business days to post a refund.
Returns must not be sent without written authorization.
Customer support is available exclusively through email and our online contact form.

By placing an order with Kpnira, you acknowledge that you have reviewed and accepted this Shipping Policy.